TRIPTOTE SDN. BHD. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us online or offline.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, postal address, and payment details when you make a purchase or contact us.
- Technical Data: IP address, browser type, operating system, device information, and browsing activity collected via cookies and similar technologies.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Your Information
We collect data using the following methods:
- Direct interactions (e.g., when you fill out forms, subscribe to newsletters, or place orders).
- Automated technologies (e.g., cookies, server logs).
- Third-party services (e.g., payment processors, analytics providers).
3. How We Use Your Information
We use your data to:
- Process and deliver your orders, including managing payments and updates.
- Respond to inquiries and provide customer support.
- Personalize your shopping experience and website content.
- Improve our products, services, and website functionality.
- Send you marketing communications with your consent.
- Ensure the security and integrity of our website.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Understand how you interact with our website.
- Remember your preferences for future visits.
- Analyze website traffic and usage patterns to improve user experience.
You can manage cookie preferences in your browser settings.
5. How We Share Your Information
We may share your personal data with:
- Service Providers: Payment processors, delivery partners, marketing platforms, and IT support services necessary to operate our business.
- Legal Requirements: Authorities if required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.
We do not sell your personal data to third parties.
6. Data Retention
We will retain your personal data only as long as necessary for the purposes set out in this policy, including legal, accounting, and reporting requirements.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no electronic transmission over the Internet can be guaranteed to be 100% secure.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing activities.
- Withdraw your consent at any time.
- Request data portability.
To exercise your rights, please contact us at:
📧 Email: triptote.sb@outlook.com
📞 Phone: +6017 546 6398
🏢 Address: Level 4-1, Sunway Putra Mall, 100, Jalan Putra, Chow Kit, 50350 Kuala Lumpur, W.P. Kuala Lumpur.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
📧 Email: triptote.sb@outlook.com
📞 Phone: +6017 546 6398