At TRIPTOTE SDN. BHD., we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item is unused, unwashed, and in its original condition with tags and packaging intact.
- The return request is made within 7 days of receiving your order.
- Proof of purchase (order number or receipt) is provided.
Items that are not eligible for return:
- Used, washed, or damaged items not caused by transit.
- Items purchased on clearance or during final sale promotions (unless defective).
- Gift cards.
2. Return Process
1. Contact Us:
Email triptote.sb@outlook.com with your order number, item details, reason for return, and clear photos if applicable (e.g., defects, wrong item received).
2. Approval & Instructions:
Once your return request is approved, we will provide instructions on where to send the item.
3. Shipping Your Return:
You will be responsible for the return shipping costs unless the return is due to our error (defective or incorrect item). We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Will be processed to your original payment method within 7–14 business days. Processing time may vary depending on your payment provider.
- Rejected Refunds: If the item does not meet our return conditions, it will be sent back to you.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your item for the same product, please contact us within 48 hours of receiving your order at triptote.sb@outlook.com with supporting photos.
5. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours with clear photos of the product and packaging. We will review and arrange a replacement or refund at no extra cost to you.
6. Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account or credit card statement again.
- Contact your payment provider, as processing times may vary.
- If the issue persists, email us at triptote.sb@outlook.com for assistance.
7. Contact Us
For return or refund assistance, please contact:
📧 Email: triptote.sb@outlook.com
📞 Phone: +6017 546 6398